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Welcome to Haidilao Located at 180 Kitchener Rd, Mall, B2-01 to 02 City Square, Singapore 208539. Haidilao City Square Mall Singapore is a well-known chain that offers a luxurious dining experience. Haidilao restaurant has a large selection of ingredients and sauces, as well as attentive service. It is in the heart of the city, making it an ideal location for a hot pot meal.
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Haidilao City Square Mall Singapore has a seating capacity of 250 people. The restaurant has a spacious dining area with a modern and stylish design. There are also private rooms available for larger groups.
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Some of the most popular menu items at Haidilao City Square Mall include:
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This is a spicy hot pot soup made with chili peppers, Sichuan peppercorns, and other spices.
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This is a non-spicy hot pot soup made with chicken, pork, and vegetables.
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Haidilao City Square Mall Singapore offers a variety of live seafood that can be cooked in the hot pot.
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This popular hot pot ingredient is the thin, delicate tofu skin, which can be eaten in a variety of ways.
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In the hot pot broth, this premium beef is thinly sliced and cooked to perfection.
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Address:
180 Kitchener Rd, Mall, B2-01 to 02 City Square, Singapore 208539
Business Hours:
Monday To Sunday (10:30 AM – 4:00 AM)
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Overall is pleasant experience but service is subpar coming from HDL
I would like to express my heartfelt appreciation for the exceptional service provided by your staff during our recent visit to the Haidilao restaurant in Singapore. My grandpa traveled all the way from Penang to celebrate his birthday and would like to visit your renowned hospitality, and he was genuinely impressed.
The staff's warmth, attentiveness, and dedication contributed immensely to making our dining experience enjoyable and memorable. Their commitment to customer satisfaction was evident in every aspect of the service, ensuring that my grandpa not only had a delicious meal but also had a great time.
Please convey our gratitude to the entire team for going above and beyond in creating a positive and welcoming atmosphere. Your commitment to excellence has left a lasting impression, and we look forward to returning to Haidilao in the future.
Thank you once again for making my grandpa's visit to Haidilao Singapore a truly delightful one.
Following my meal, another staff member took charge of my section, managing the payment process. He inquired about my meal satisfaction and, upon learning I was full, suggested I take a moment to rest instead of rushing off, encouraging me to finish watching my show before departing.
It's these thoughtful gestures and attentive service that I truly value. Kudos to the team for their exceptional efforts.
I visited on the 2nd of December around 11:30 pm.
However the recent standard by HDL has dropped significantly as compare to Covid when I first joined.
The porridge has been more watery, certain serving potion had lesser. Overall the service standards had dropped perhaps due to more patron and lesser crews.
The last few trips to HDL, even without much crowd, so service standard had dropped.
My trip to City Square branch is my first time and probably will not return again. Crews not attentive, by the time they spotted me scooping the broth scum, it is service too late. This is not first branch I saw the basic service dropped.
Perhaps the crews are really new according the branch manager which claims to be newly taking over, water is not serve until later stage.
The pinnacle of the day is the my spinach still has soil but my hands are faster than my eyes, the vegetable are in my hotpot. My partner also spotted some black dot on the spinach serve which cannot be identified as dirt or insect.
The branch manager do attended to us after he investigate the matter from kitchen, perhaps the food preparation overlook the soils. The branch manager did offers us to replace the soup but at that moment we simply cannot take in new food, thus discount was applied to our final bill which we think HDL still meet the service standard.
Lastly, for those who wanted to reduce the oil and salt from the side dishes like bean noodles, Kim Chi or mushrooms, you can order an clear hotpot. You can really scooped plenty of oil and reduce salt as you can see in the pictures. The clear water has changed to a Kim Chi soup.
We hope that HDL could improve their service. My earlier review at their flagship branch in Clarke Quay is a branch I will never go back. City Square probably is my next.
What impressed me the most was the freshness and quality of the ingredients. The meats were tender and juicy, and the vegetables were crisp and flavorful.
The service was impeccable, with attentive staff ensuring that our needs were met throughout the meal. They were friendly, knowledgeable, and always ready to assist with any questions or requests. And preparing a birthday surprise for me, just because I mentioned my recent birthday.
Overall, I highly recommend this restaurant to anyone looking for a memorable dining experience. The quality of the ingredients, the attentive service, and the inviting atmosphere all combine to create a truly exceptional meal. I will definitely be returning soon to enjoy another delicious hot pot!
Haidilao VivoCity is Business Hours: Monday To Sunday (10:30 AM – 4:00 AM)
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The price of a meal at Haidilao VivoCity depends on the type of broth, ingredients, and add-ons you choose. However, it typically costs around Prices ($ 30) per person.
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Haidilao VivoCity accepts cash, credit cards, and e-payments.
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Haidilao City Square Mall Singapore is a great place to enjoy a luxurious hot pot meal with friends and family. The restaurant offers a wide variety of ingredients and sauces, as well as attentive service. Whether you are a first-time hot pot eater or a seasoned pro, you are sure to enjoy your meal at Haidilao City Square Mall Singapore.
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