Haidilao Singapore outlets
The Hotpot Paradise Haidilao Restaurant, with over 20 outlets in Singapore, offers various affordable and fresh ingredients, including seafood, meat, noodles, and vegetables. To learn more about Haidilao outlets in Singapore, check out the Hai Di Lao Outlets’ opening hours with contact info.
Haidilao Outlets In Singapore
Following are the 20 Haidilao outlets in Singapore, let’s have a look at them:
Haidilao singapore
Exceptional Service and Culinary Excellence
Haidilao Singapore is celebrated for its exceptional services, elevating the dining experience beyond just savouring hot pot. The staff’s warm hospitality and dedication meet every customer’s needs, from guiding through hot pot cooking to personalized sauce recommendations. Notably, during peak hours, Haidilao offers thoughtful amenities, such as complimentary snacks and entertainment, turning waiting time into an enjoyable part of the overall experience. This commitment to customer satisfaction and their delicious hot pot offerings establish Haidilao as a premier destination for a delightful culinary experience in Singapore.
F.A.Q.
Frequent ask Questions (FAQs)
What Are The Operating Hours Of Haidilao Singapore Outlets?
The operating hours for each Haidilao Singapore outlet are different, however, the majority remain open from 10:30 am to 10:00 pm daily.
Can I Make Reservations At Haidilao Singapore?
Yes, you can book a table at Haidilao Singapore. It is recommended to make a reservation, especially during peak hours, as it can be challenging to get a table without one. You can make a reservation through the Haidilao website or social media pages.
How Much Does Sushi Cost At Haidilao Singapore?
The type of sushi you plan to buy will determine how much it costs in Haidilao, Singapore. Sashimi typically costs $3.20 per piece, and nigiri costs $8.80 per piece.
Are there vegetarian options available?
Yes, Haidilao usually offers a variety of vegetarian options, including a selection of vegetables, tofu, and vegetarian broths.
This is one of our favourite HDLs. The service here is brilliant where the staff are attentive, patient and very accommodating. The food is good, as usual; but the exceptional part is the great service at this outlet. My kids wanted to get the friendship bracelets and they would always take a long time to search for the beads that they like and, every single time, the staff would help them. Today, with no exception, Ling Ling very patiently helped my kids search for all the beads that they like and even gave them cute little panda snap-it-on bands. Kudos to the great staff here! Thank you for always making our dining experience such an enjoyable one:)
Came to celebrate a belated Mother’s Day due to work commitment on Sunday. Food is the usual good stuff, tried the couple lunch set which is definitely value for money. Haidilao service is always very good. When my wife goes to the ladies, I asked the staff Gao Lanlan if there’s any gift for Mother’s Day, and she surprised me with this. Good job Haidilao!Updated 3/6/24Realised they had bbq so tried their bbq today. First impression, their staff are not so well trained in handling questions related to bbq. They had trouble recommending the combination unlike they usually did for the hotpot. When we ask if we can top up the lettuce, we were told that lettuce is only 1 serving. They also don’t have a variety of side dish to eat with the bbq unlike most korean bbq restaurants.Next time we come Haidilao we will eat the hotpot. Big no for their bbq. Plus point, they gave us a complimentary serving of lettuce.
Came to HDL @ Bedok Mall on the 1st of June 2024 to celeberate my grandma’s birthday!Was served by Kok Xuan Long @ table 80.He was very helpful and cheerful throughout the dinner service even though it was very crowded as it was dinner time.He made my family members and i felt very special and well entertained all of our requests.Thank you for the service and keep it up!
Went on a Saturday at 1130 and was seated very quickly.Lingling is a 10/10 employee who made us feel very welcomed and was a joy to interact with!
Excellent service, the food are so fresh, the staff are so friendly expecially sister name 字祖润, the manager 长辉，step up anytime when we need them.
Excellent service by manicurist Lyn and SJ at bedok mall branch!! They provide exceptional service. They even provide friendship bracelet as well. Highly recommend to come here to look for their services
Love the Chinchow dessert and wide variety of fruits available.Would like to thank 香婛 (XiangJing) for being so friendly to us and making our dining experience exceptionally pleasant compared to other branches :)She is really nice and welcomes you with a genuine smile.
I visited on 25 Jan 2024 for dinner and was pleased to have been served by Yen Sheng and Kai Ting at our table. As the cleaning crew was cleaning the table next to us and sprayed the cleaning agent mist near us, we were not pleased and feedback to Kai Ting. She immediately responded by sharing with the cleaning crew. When the cleaning crew cleaned another table next to us, she reiterated to them again and this time, the cleaning crew took extra precaution in cleaning the next table near us. We were very pleased and really thankful to Kai Ting.The services rendered by them was really good. They refilled the pot promptly and checked in with us time to time to ensure everything went well. Kudos to the team! Thank You very much! And I look forward to visiting this outlet again!
Got my nails done by Elly and she was rlly professional and friendly and suggested these nail design!!
Had an excellent meal, and the free manicure done by Serene was wonderful as well! Props to her 🙂 10/10
I would like to say thank you to your wonderful staff 林晟发，彩丽 ，莫素君 and Bedok Mall manager Andrew Huang 香鹏。 They are very cheerful and motivated in serving Haidilao customers. We are frequent customers of Haidilao Bedok branch. We choose Haidilao for most of our special occasions and celebrations of festive and happy moments. We do recognise your best staffs and crews which will make Haidilao brand up to the next higher level. Hope all of them can continue to excel and shine in Haidilao and other work places.
I love this place. Enjoy after intermittent fasting to enjoy all the stuff they provide with the broth.
Nice food, good service, when crowded quite hard to get attention of the service staff. When making payment, service staff didn't even give me mentos.Quite easy get a table. No long queue. Came here eat solo becos points are expiring. Very last minute inform me that the points are expiring. Please inform much earlier like 2 months in advance! Not 2 weeks.
Great, great, thanks lingling for your service!!It’s nice to have a free small cake for your best friend’s birthday.
I like the service here very much and will come here every time. Especially Miss Linlin is also very nice and gave us a lot of snacks and gifts.
Service is always impeccable and the food is fresh and well prepared. Our kids are also well taken care of making parenting easier than any other restaurant. At Bedok Mall outlet, this is no exception. Our host, Lin Lin (琳琳), is an observant and warm host. Very detailed in her explanation of the various sauces and never ceased to make us feel welcome with whatever the outlet could offer. We'll definitely be back again. This outlet is amazing.
Bedok Haidilao has one of the best service out of all the Haidilao's I have been to. I am a partner customer together with my acquittance, and they are extremely kind to us. and would often offer snacks and some tips to save some money on our total bill. truly enjoyed the experience there. i would recommend this outlet to others!!!
Booked a table for 2 @ 530pm at the Hai Di Lao Restaurant in Bedok Mall as we know it was going to be packed. Thankfully, we did.We were super stoked to try out this place for the first time and we were buzzing with anticipation for an awesome dinner. One of their staff, Lan Lan, gave us the warmest welcome and took amazing care of us the whole time. Her unwavering dedication ensured that our needs were always met and exceeded. Thank you Lan Lan.They offered a diverse menu of ingredients and broths for hotpot, featuring an array of thinly sliced meats, seafood, fresh vegetables, and handmade noodles. For dinner, we had the chicken broth and tomato broth. Both were extremely flavorful, especially with the beef and pork cuts that we ordered.Their signature sauces and condiments created customised flavors, making it a flavourful and interactive dining experience for us.We also had such a blast trying out their delicious watermelon and tau huey! It was definitely the perfect way to end our dinner.
First time try Haidilao in Singapore and everytime was great to me. After 45m queue, we picked Sichuan Pickle Hotpot and Tom Yum, we enjoy pickle hotpot rather than tom yum. Tom Yum was too much spicy for us ah. The minus was waiter couldnt speak English so she couldn't understand what we wanted and also didn't introduce us the buffet line
Loved the hotpot experience at Haidilao, Bedok!We had always been curious about the hotpot dining but never really dared looking at cold meat cuts ? but mustered the courage when few of our vegetarian friends referred us to this restaurant. It was an absolutely unique experience for us and would definitely visit again to explore other items on their menu.Ambience - Cozy and welcoming.They had a box of wet wipes for cleaning phone, hair tag to tie hair, which is quite unique.Service - Outstanding....... when we told them that this is our first time for hotpot, they were kind enough to help with selection of soup bases to desserts. Moreover they were constantly checking if we needed any help, especially Sen Huat who was always around to help us.Also they offered some surprise goodie bag to our lil one and were kind to suggest kid friendly options.Food - We tried the tomato soup and tom yum soup, both excellent and worked for typical Indian pallet ?For meat and veggies, we ordered chicken, shrimps, potatoes, tofu and lettuce. It takes around 3 to 5 minutes for meat/vegetable to cook properly.We ordered kids set that had some quail eggs, wheat noodles, lettuce, mini sausages. We also ordered the fried rice which is bland and definitely kid friendly.We also ordered some nice strawberry cooler.As it was our first time, we couldn't explore the condiments section but it's totally worth trying and has range of options - Oyster sauce, fried soya bean, Thai chilli, chopped green toppings (chives, spring onions,celery) and fresh cut fruits.It's definitely delightful concept of letting the meat cook in these yummy broths and enjoy a meal together with friends and family.
Great service by Liang Xin Kang~ Very attentive and friendly. Highly recommend for Plaza Sing outlet!
Celebrated Mother’s Day at HDL Plaza Sing outlet- love the new concept of steaming, keep the fresh, sweet taste of seafood. The staff made a unique garlic-ky sauce to steam with the seafood, really yummy. We also steam corn, taste much nicer & sweeter than cooking in soup.- they provide a fruit platter and cake, and perform with a song for my mum 🥰Has been to different outlets of HDL…food has been fresh, service and staff are great. Please keep up the great work 👏👍
Had a great mother's day experience. Good and friendly service from the staffs even though they were really really busy. It was the first time bringing my mum there and she thoroughly enjoyed herself with the variety of free flow snacks, manicures and food! Thank you! will defo visit again.
As a waiter at the Plaza Singapura branch of Haidilao Restaurant, Zhang Xuerong showed an unforgettable service spirit. She always greets every customer with a smile and earns our admiration with her warm smile and professional attitude. Zhang Xuerong not only enthusiastically introduced us to the various food options on the menu, but also patiently answered our questions and made us feel at home.Her service was also very efficient, serving us promptly and making sure our needs were met. Her passion and sense of responsibility in her work made our dining experience even more enjoyable and smooth. With the help of Zhang Xuerong, we had a pleasant and unforgettable dining experience.Overall, Zhang Xuerong is an excellent waiter who provides excellent service to Haidilao restaurant customers with her professionalism and cordial attitude. We sincerely thank her for her hard work and dedication, and look forward to visiting Haidilao again and meeting her again.
Been to HDL many times and I can say PS outlet provided the best service and arrangement, thanks to Wilson and Adam. We will definitely come back for more. They also have really handsome manager as reviewed by many, we are lucky to have him danced "Ke mu san" for us! There are also "变脸" performance! We really had a great dining experience and enjoyable dinner here. Great job to the team and management at PS outlet!
Haidilao chains serve the best authentic hotpots in the city. The taste reminds me of Beijing – when it used to be a second home. Staff here is very courteous and attentive. Try the super spicy variant and you will be in for a ride.
Haidilao chains serve the best authentic hotpots in the city. The taste reminds me of Beijing – when it used to be a second home. Staff here is very courteous and attentive. Try the super spicy variant and you will be in for a ride.
Jia Yang brightened up the restaurant with his enthusiasm and efficiency. The effort he put in to provide elevated customer service is top notched. Not only was he attentive to our preferences, he went the extra mile to ensure all our requests were met with an enchanting smile on his face . Thank you Jia Yang for being the cherry on top of our date night .
Jia Yang brightened up the restaurant with his enthusiasm and efficiency. The effort he put in to provide elevated customer service is top notched. Not only was he attentive to our preferences, he went the extra mile to ensure all our requests were met with an enchanting smile on his face . Thank you Jia Yang for being the cherry on top of our date night .
my first experience at hdl was very good! the place was very nice and clean, not noisy at all, with a nice view. the staff let us change to window seats. our server was jayson, and he danced for us the hdl dance, and gave us a toy when we said both secret password codes. please give him a pay raise as we were very pleased with his service! his dancing was also rly good
my first experience at hdl was very good! the place was very nice and clean, not noisy at all, with a nice view. the staff let us change to window seats. our server was jayson, and he danced for us the hdl dance, and gave us a toy when we said both secret password codes. please give him a pay raise as we were very pleased with his service! his dancing was also rly good
We had the best dinner in Plaza Singapura HDL, and I want to give a huge shout-out to Aaron! Even though he wasn't feeling well, he took care of everything we needed. Plus, another staff who danced more than five times during our dinner, showing how dedicated the team in providing great services to customers. A big thumbs up to the awesome staff at HDL in Plaza Singapura for making our night so fantastic!
We had the best dinner in Plaza Singapura HDL, and I want to give a huge shout-out to Aaron! Even though he wasn't feeling well, he took care of everything we needed. Plus, another staff who danced more than five times during our dinner, showing how dedicated the team in providing great services to customers. A big thumbs up to the awesome staff at HDL in Plaza Singapura for making our night so fantastic!
Hai Di Lao. You pay for the service and the entertainment - noodle dance, ke mu san, face changing entertainment while you dine.
Thank you Aaron. Plaza Singapura. He is so kind and diligent!! Such a great and potential staff! Excellent in service and great smile. Very very attentive and alert his surroundings.Wonderful experience in Plaza Singapura.So honest and enjoyed in CNY Eve!!! You deserved our compliment!!
I recently visited the Haidilao branch in Plaza Sing and I must say, the customer service was exceptional! I wanted to give a special shout-out to the staff members, Sharon and the Frog Dancer. Their warm hospitality and dedication to ensuring a memorable dining experience truly impressed me. I wanted to express my gratitude for their efforts. Keep up the great work, Haidilao Plaza Sing!
Very good team work :)Excellent performances from 变脸魔术 to Live singing to enthusiastic & interactive Frog mascot that entertains us to birthday celebrations to dancing 科目三 tgt…We really had lots of fun!The atmosphere is no doubt the best out of the other haidilao outlets we have dined at 🙂
Went to this branch for dinner. The service is good, especially Aaron and Adam have provided excellent services. Really enjoy my dinner here. Will definitely go back again.
Food and service is great. Live singing every Monday but can get a little loud if you are looking for a place to chat with friends.
had dinner last night on 30 Jan, the staffs were all super friendly and entertaining. I’d say it was the best hdl session i ever had. Made so much effort to sing the birthday song for my friend and dance 科目3.
Last night, we held a dinner for middle school students at Plaza Singapora Haidilao. The waiters were very friendly and provided us with excellent service. Thank you to the waiters who helped us skip subject 3, sang happy birthday, pulled ramen noodles and prepared fish rolls for us. We had a lot of fun chatting/playing there. ❤️
We were served by John who was very passionate about letting us know about the current offers and discount. He was attentive and regularly checked in with us. Another server, Darren who was not even in our zone but he made the effort to come and seranade us. REALLY THE BEST HDL OUTLET I HAVE EVER BEEN TO!
Aaron and 雪蓉They were providing very professional service and patience to us. Really appreciate on they services and will come back for them. Thank you HAIDILAO plaza Singapura.
Visited HDL Plaza Sing today and attended by staff name Jia Yang. He very helpful and friendly. Thanks for good service!
The option of the ingredients has greatly reduced compared to my visit pre-pandemic. I made a reservation days in advance for Friday 9.30pm. I arrived earlier HDL at 9.11pm. Of coz I wasn't expecting to be seated immediately. And I was told to wait for 45mins to an hour. Which I thought maximum, I will be seated at the table by 10pm. But no, I only managed to get a table at 10.15pm. Which to me is ridiculous, what is the point of making early reservation when I still have to wait for so long. I followed up a few times in between and was told that the guests have finished the food and they are clearing up. But later told us that the guests are chatting. And they cannot get them to leave. Seriously, nowadays many restaurants have dining limitation. Besides when the guests have finished the food, why can't HDL invite them to leave? Makes no biz sense. I even told the HDL staff that dinner will become supper. Does it means that I should make a reservation at 8pm and turn up at 9pm to decrease my waiting time?To be fair, we received this Xmas gift. We are appreciative.However, to me honouring the reservation in a timely manner is more important to me. Imagine if you are going with a big group for some celebration and have to wait long time.Wouldn't be my first choice for hotpot next time.
Thank you Darren for your service attitude | patient, careful and observant.HDL Plazas is our first choice every time our friends make appointments, and we strongly recommend our friends to come here. Although the food at HDL is the same, the service and attitude are different.Thank you for your service. See you next time!Darren. Awesome!
Great tasty soups and awesome collection of menus. Great VFM!!! With free time killers like Manicure and art is really awesome
Dining Experience is really enjoyable. Was sitting at table 32, serviced by Aaron Leong (plaza singapura). He is really Swift and quick in action. My fav part of today’s experience was, he walked table to table to apologise for the “noise pollution” created by another table within my premises, and obviously it wasnt something he can control too. Lotsa thanks to Aaron for the pleasant dining experience 🙂
Extremely rude to my girlfriend, stating that she should eat the food (which was already rejected by another friend for being inedible)Terrible service.
We usually find this location has the best services. Generally speaking Haidilao has better services compare to the other hotpot restaurants.They usually able to accommodate us during the week without reservations, but of course reservations are recommended.Their tomato soup base is the best among all the other hotpot places such as Beauty in the Pot in our opinion.Their Bai Yu soup base is also great for those like the collagen soup.They also refill with the original broths of your choices so, you don’t lose the flavours.
Your attentive services have made our hotpot experience a truly delightful and memorable. Moreover, Adam had went beyond and above our expectations in setting up the bday decorations. He went to get roses (on his own expense) to complement our existing decorations so as to ensure that the birthday celebration was a successful one! Really a big thank you to you guys for making this day remarkable!! Keep it up!
Honestly I think HDL is over hyped. I didn’t find anything special other than that the service was really good. We had a guy serving our table and I was say he’s really very attentive to us. Other than that the food was ok. I had better ones in China. This is really a very expensive over rated hot pot.
Hai Di Lao has never failed to impress! Service and food were excellent! We didn’t have to wait too long for a nice booth seat too! Really enjoyed everything, including the sauces and the desserts available! Will keep coming back! Tomato soup was really good! It was my first time trying it!
The food was excellent, with a large and tasty variety to choose from. The service was spectacular. They gave me free juice for my first visit. They gave my wife a free platter because she is an obvious expecting mother. The staff there are very friendly, polite and helpful. The prices are very reasonable. Everything else around was closed and we were hungry. They are open late until 4AM. I'll say it again, the food was excellent. There is a large variety to choose from. Our meals were delicious. The service was perfect. They gave us a couple of complimentary food items because my wife is obviously expecting and they gave me a free drink for my first visit. Everything was very reasonably priced. Open late, great tasting, low priced, friendly staff, clean, quiet and cozy. I'm definitely going back.
Thank you to all the staff, especially to the manicurist AMANDA. I really like the service🥰I received the fafa from Haidilao today🌷🫶🏼Thank you🫣
Haiyan's service is attentive and thoughtful. Made our dining experience even more enjoyable thanks to her warmth and professionalism.
Ms Fu Hai Yen’s service is impeccable!! 👏🏻👏🏻👏🏻thank you for cheering for my friend birthday!
I went there with my friend and was being served by Xue Ting at Vivo City outlet. She was really patient and nice. Her service is very good as well! Thank you so much for your service Xue Ting! ☺️
Haidilao food is amazing as usual! Special shoutout to Ms XueTing, her attentiveness and excellent services are exceptional and commendable! We will definitely come back again!
Kudos to the following staff: Ying Yi, Xin Ying, Yu Le, Rou Xuan, Serene (Manicurist) all so friendly and very attentive to their customer's needs. Plus free gel manicure in Vivo City Branch but cut off timing is 830pm as last service until 9pm 🙂
Our waitress Fu Haiyan is super amicable. She even gave me Taylor Swift cards when she found out I had the concert ticket!!!
I always have pleasant experiences with vivo branch, but I have to give special credit for Ms Zhang Jun from vivo branch for my visit today. She really provide above excellent service during my dinner and go extra miles to take care our needs. Kudos to Ms Zhang Jun, definitely will visit and look for her again 👍🏼👍🏼
Sister Xuejing is very gentle and enthusiastic. She picked me up as soon as she came in. When I eat, I only move my mouth. Thank you, Sister Xuejing~Happy New Year
Excellent service by our waitress Chen Xiang who was attentive to our needs and provided us a with a memorable birthday celebration experience.
Great experience and 陈香 was very attentive to our table. Will definitely come back to this branch again!
Husband and I was watching Arthars on twitch stream eat hotpot so naturally we wanted to eat hotpot as well. We misread the 20% discount as it is only Sun to Thurs but we went on Sat (oopsy).Overall not our first time visiting Haidilao and we were glad service was still excellent despite the late night orders.I would like to come back again next time.
Having explored various Hdl stores, it became clear that the Hdl in VivoCity stands out as the epitome of excellence. Our server, Sun, left an indelible impression with his exceptional friendliness and attentive service, addressing our requests and answering our menu inquiries with remarkable diligence. He went the extra mile, proactively refilling our soup and drinks without any prompting. Additionally, Sun ensured our dining table remained uncluttered by promptly clearing empty plates and used tissues, creating a sparkling clean and neat dining environment.On the occasion of my birthday, Sun not only presented a delightful cake and fruit plate but also graciously allowed us to sample a variety of desserts. To cap off the experience, as a delightful surprise before our departure, he generously gifted us an array of snacks, turning my birthday celebration into a truly memorable and special experience.It was truly an honor to dine at Hdl in VivoCity, and I am sincerely grateful to have had Sun as our server. Despite residing in the west, my friends and I are committed to visiting VivoCity solely to check on him and see how he is doing.
HUA PING is very gentle, friendly and takes good care of us!DING YAO is a gentleman and has a great attitude!Today is a very happy dining experience! Thank you Hua Ping😍😍
Today, Hongyan has been serving us warmly and kindly, and she also prepared us very carefully for our birthday celebration! Very happy! Thank you Hongyan for your service
Love Haidilao. Jia Lu was our server for the night, straddling multiple tables + fussing babies but was THE BEST. It was only her 9th day working there too - thank you for yet another wonderful time at Haidilao!
One of the outlets where atmosphere is nice. Service quality always top notch 👍
Great service experience as one of the best among all other store. Staff was very attentive and even I came on a very busy day. Attentive and lively environment to dine in.
Patronised most outlets in east and central for midnight service. Vivo is the only branch that is below par in both food quality, preparation and service. The broth is over diluted that “adding on” a layer is not even enough. The Irish beef which was a special was also tough and rubbery.
as usual HDL Service is good but today the server waiting on our table is exceptional.Lin Jia Sheng, he don't give us any chance to ask for a refill. He is so attentive and always top up before we have to ask for a refill.Attentive and not intrusive.GIVE THE MAN A RAISE. ?The server after him was also not bad but he only served us for 15 mins before we left.WEI BIN, GIVE THE MAN A DAY OFF.
So so happy to get this in HDL at VivoCity! Must compliment to the team especially Zheng Ting for good service and giving us such the great experience in HDL. Thank you! Definitely will go back soon. Very happy and enjoyed the meal!
Staff were very friendly and gave gifts 🙂 special mentions to our friendly server who brought us a special gift Zheng Ting.
The food as usual was wonderful. The staff are very detailed and attends to us when we need help. In particular, Hong Yan is one of the most hospitable staff around. We enjoyed her presence. Thanks once again for making this HDL experience one of the best I had!
An unparalleled hotpot experience. From their impeccable service to the flavorful broths and high-quality ingredients, every visit is memorable. The attentive staff and unique interactive experiences, like the noodle dance, make it more than just a meal — it’s a delightful spectacle.
Very family-friendly hotpot place. The fish tofu, mala soup base, fish slice and xia hua are yummy. ??? the mala mushroom and dumplings are awesome too. ??? thanks for the free toy car too.???
Back here again after few years, but the broth is not as delicious as the first time I ate here (few years ago).Service is the best of all, if I have 10 starts I could give 10 stars for the service ✨
Nice ambience in this outlet with a good view of Sentosa. The fried fish and tomato soup base were both very flavourful. Service standard here is also amazing as always. The tofu beancurd here is also very good and better than most you can get at other stores. Amazing experience here and will definitely be back!
Excellent service by Zhi Xuan for our dining at HDL! Very attentive staff as well, gave us warm welcome and farewell. Also cute birthday celebrations and performances!
Food is good and service is good. Just the waiting time is really long and a little bit too much people
Always a great experience at HDL, never had any poor experience before even in other outlets.Salute them for their food and service consistency.Found their broth to be getting more healthy, tastes less salty and Chemical laden. Hope they can make their soup less oily and salty.
Great place for a group gathering and sharing of a meal. Service was very attentive and the robots bring the dishes in a timely manner. So much going on here all the senses are awakened. One of the best parts is making your own dipping sauce to go with the meal.
Haidilao impresses with exceptionally trained, polite staff, ensuring top-notch service and food quality. The vibrant, theme park-like atmosphere adds fun, especially popular among birthday celebrants. Ideal for travelers and diners seeking an entertaining, professional dining experience that goes beyond just a meal.
As regular customers, Marina Square outlet is the one we have visited the most. The food , Sevice and Atmosphere are all great. One of the staff, 刘艺雯，impressed me the most. She is always with a smiling face. Her service is really good, can present the standard of HDL.My wife and I will definitely visit more.
I’m not a hotpot guy but I’m impressed by this place. Food and service was excellent. Highly recommend to all.
Terrible coordination for Lunar New Year's eve. No proper queue regardless of reservation or walk in. A messy state. It is acceptable if they don't take reservation. Its a case of over promise and under deliver.
Have always loved Haidilao and their service but yesterday was the worse attitude I’ve seen. Went in at 1130pm with a group of 7. The restaurant wasn’t crowded and there were empty tables but the server kept pushing for us to get the big table with two different pots. Have made it clear to them that we are fine with sitting in a round table but the server still wasn’t keen to change the table for us. Instead, she offered to give a free quarter soup base and later changed to a $10 voucher. Again, we requested for a round table with just ONE pot, she then had an annoyed-tone and unwillingly changed the table for us. The rest of the night just went downhill, our server attended to all the other tables except for us. We had to even get ourselves an empty bowl to scoop out the foam from the towering soup bases. They have spoilt the excellent Haidilao service standards.
To a Marina Square Hai Di Lao staff named Ah Yen, which is very helpful, 有求必应 very attentive, pretty and is a very sweet girl !
I was served by Ms Wu Shaomei during my recent visit to Haidilao. The outstanding level of service I received deserves special recognition.Shaomei exhibited professionalism, attentiveness, and a genuine passion for her work. Her warm and friendly demeanor created a welcoming atmosphere, enhancing the overall dining experience. Her attention to detail and proactive approach to ensuring my dining needs were met were commendable. Shaomei is undoubtedly an asset to your team.A big thank you to all the other staff as well who have maintained a standard of excellence. I look forward to returning to your restaurant and experiencing the high level of hospitality that they exemplified.
Food was great as usual. Service was a little lackluster and not the usual HDL service, I think staff are no longer as proactive. No one offered to scoop the scum out of the soup during our 2 hours there, we were doing it ourselves. Instructions on the amount of time required to cook was mentioned in a hurry each time.
We dined in early this evening and was served by Chris Chung Wai. We are very impressed with his service. He is extremely professional and know how to retain customers' loyalty by his professionalism in service. He checked on our table periodically and asked each time he came by if he could bring us the bean curd and served us fruits without asking even though we could have helped ourselves from the buffet table. It was his attention shown even though the tables in our section was full occupied. I noticed he treated all the guests with the same exceptional service and my wanting to compliment him is because he is well deserved to be highlighted to the management. I believe in giving compliments when due.
We went on an especially crowded night, but the staff were so well-prepared! Do ask for the free sudoku puzzle to complete while you wait; if you complete it before your table is called you get a voucher! The dining space was lively and full of performances by the incredible staff. They were also super attentive to our table as we dined, without intruding on our experience too much. Hai Di Lao service is truly on its own level!🥰❤️Definitely try this sauce combination!beef sauce + fried onions + minced onions + sesame oil + (a little) soya sauce
JC who helped to do my manicure has the best service! Will def be back and hope she will be around the next time!!! 🙂
JC, my manicurist, is incredibly meticulous, kind, and attentive. I appreciate this location for its quiet atmosphere, which sets it apart from busier outlets.
Jing Yu is very cheerful. My supper was such a delight with her presence. No wonder she is able to become a manager at such a young age. kudos to the management for having such good eyes.
First time at this outlet and we went with a rather large group and managed to get the private room which came with several interesting tech features. Service was good as per HDLs standards. There was also an interesting costume performance halfway through the night which was an entertaining plus.
I would like to complement on your staff 彭子萱 who worked in Marina Square branch. We were served by her and her serving towards us are good, excellent and helpful at all times. Thank you very much. She is a good and talented staff for your company.
Excellent service by 王信? and Gabi. They were incredibly friendly and patient while serving us, even though we may have been a bit troublesome. Thumb up for their excellent service.
Bad service, no care customer , no filtered water for me until after eating, expect it quickly and then get it. The waiter did not care and did not come to help us with the outside food. Service did not care about our desk. I have called many times. You don't deserve the fee. A very bad experience and will never return to this branch. We pay for meals without asking you. Doesn't deserve extra service charge ..! We go 04:00 21/9/2023
It’s our first time trying out a different outlet of HDL, this outlet lacks manpower compared to the other outlets I went to.Despite making a reservation at 630pm for 12 people, we were only able to go in at 730pm. The service was a lot slower due to lack of staffs and being full house.Ordered a birthday celebration but the staff did not even remember, kind of disappointing. I can tell the staff who served us lack energy due to having served too many tables (7-8 tables), which kind of make the whole experience not really pleasant. We have to keep flagging for her attention to get our soup servedLuckily a nice manager, Yuru came to help out to ease the overworked crew, was prompt in serving us.I would not recommend to come on Saturday night if you have kids as it’s far too crowded