Haidilao IMM Singapore
If you are looking for a delicious and luxurious hot pot experience in the heart of Orchard, Haidilao IMM Singapore is the perfect place for you. Haidilao IMM Singapore offers a wide variety of hot pot dishes, including a variety of meats, seafood, vegetables, and noodles. The staff at Haidilao IMM Singapore are known for their friendly and attentive service.
Seating Capacity
Haidilao Singapore IMM has a seating capacity of 300 people.
Popular Items At Haidilao Singapore Outlets
Some of the most popular menu items at Haidilao IMM include:
Original Mala Hot Pot
This is the signature hot pot broth at Haidilao, and it is made with a blend of chili peppers, spices, and herbs.
Hot pot
Haidilao is known for its delicious hot pot, which comes with a variety of meats, seafood, vegetables, and noodles. Diners can choose their own ingredients and customize their dipping sauce.
Snacks
Haidilao also offers a variety of snacks, such as dumplings, spring rolls, and skewers.
Desserts
Haidilao’s desserts are also popular, such as the ice cream mochi and the mango pudding.
Haidilao IMM Singapore
Address:
2 Jurong East Street 21, #03-01 IMM, Singapore 609601
Business Hours:
Monday To Sunday (10:30 AM – 6:00 AM)
Good service from 雯靖 caring and observant. Definitely will visit again for her service.
Made a reservation 1-2 weeks ago prior to our lunch today for 10pax, to our surprise we were given a ‘C’ shape table. It was so squeeze, my chopstick even almost hit my daughter’s face which were seated next to me. Can you just imagine how squeeze is it?When we tried checking with the staff if they could arrange a bigger table for us, instead of being apologetic for such an embarrassed situation since my guest has arrive, she was trying to downplay the situation by asking if we had a made reservation yesterday.When I probed her to ask if this is acceptable, she even agreed to the fact that there are 10 people squeezing in a table like it’s the norms (FYI. Booking was made 2 weeks ago, I can totally accept the fact that if we walk in), and even suggested us to open 2 table instead. In my opinion, her service was really such a turn off to the whole meal. If it’s not because of my guest that was with us, I would have walk out of the shop for such a premium hotpot place, with such a poor service.The manager then came into the picture by trying to inform us that she have tried calling us yesterday but were unable to get through, instead of pursuing further by dropping a message to confirm the reservation like BITP, they just let it go. After our work has ended, we tried returning the call to confirm the reservation but were unable to get through, only after 4th attempts then we managed to get through.When we confirm the reservation, we were not being informed that there are no VIP room & no suggestions were given to separate into 2 tables instead. Lack of basic courtesy to inform customer.If you have provided us a notice prior to our visit, we would totally understand as it is PH.Manager immediately offer a 30% voucher on the spot trying to mediate the situation but to me, it is a basic courtesy to inform customer and yet your staff lacks of customer service training. Please relook into your reservation process to prevent the next angry customer.It is definitely not my first time patronising IMM branch, in fact when they were one of the pioneer branch, our visit there is always a pleasant experience.
Good dining experience, served by Zeng Yu Qin. Very attentive to customer needs 👍
Cao Miaomiao's service was very prompt and kind, and she also patiently helped comfort the crying children in a timely manner.
Food is consistent with every HDL. But the service here is better than the other outlets I've visited. The staff and supervisor serving my table went the extra mile to serve us by providing things like plates and cutlery before we require them. Went beyond our expectations. Good job!
Expect crowd as usual and also the food quality, and services. Overall good experience as the waiting time is reasonable.
Was there for dinner with my family last night. I have to say that we were all very impressed with our attending waitress, Zhang Juan. Her service was amazing. She was very sincere, approachable and super attentive, and this is the type of service which you could feel it is from the heart, and therefore, had made our dinning a very enjoyable one. Thank you very much Zhang Juan! and also hope HDL will recognise her effort and hardwork.
I no longer find a reason to visit HDL.The food is no longer as great, especially the pork belly slices, I have never eaten any even smellier pork than this. The condiment section so freaking dirty. Sauce everywhere. What is the point if you are paying so much but is not even worth going anymore.We takeaway the soup back home, just make your own comparison.HDL staff, just scoop and dumps everything in a container in front of you, and while scooping the oil and soup just drips every where. I mean if you are bad at scooping bring it to the kitchen. Not only that the outer layer of the container is coated with oil, lady seen it just proceed to pack it up, cant even bother to wipe it. She just packs it up? I am a little taken aback. Please refer to the photoJust go other steamboat store like BitP. They still cling wrap it for you and top up the soup for takeaway!2 person amount spend was $160, service ain't like last time, friendly on the ball, ready to serve.I am sure if HDL keeps it up w such standards i am sure they will close down in no time. Or did HDL did you over worked your staff till they cannot give you a Shay or 2?Sat at table 52,53, or 56 made payment at 9:45pm. 2pax. 21/1/2024
Service by 文娟 was great! She was polite and attentive, making the dining experience a pleasant one.
Kudos for service staff Wei Quan service. Other than that complete nightmare for a Thursday dinner.Ice cold porridge. Kids running and screaming on top of their lungs (non stop thruout my dinner). And forever I owe her a living attitude from manager Carmen. Oh ya, and the scammer 花胶broth. Charged 24$ for 1/4 pot. Then refill e soup with normal chicken broth. Asked why refill with chicken broth instead of 花胶broth. The service staff: 你要花胶要通知我们。funny right? It's beyond terrible.
Haidilao is known for its service and the usual perks like free snacks and stuffs but this haidilao has it different.The service staffs are friendly sincerely yet not overly. Speedy service yet non sloppy. It's a 5 stars for neighbourhood haidilao standard and we loved the service much more than that of Vivocity and Orchard.They have a spacious wait area. Comfortable interior seats and cosy decorations. Condiments counter were promptly topped up to cater to the busy lunch crowd.What makes this haidilao our favorite now is the strong aircon. Hotpot is most enjoyable in cold temperature and this is perfect for us.
Very attentive to customers’ needs and willing to go the extra mile without being asked. The service was fast, although it may have been a bit late with lesser crowd. Overall, we are happy dining here.
Service staff 铃泠 at our table is impeccable at her service! Truly top notch and very attentive to us! Always helping to refill the pot quickly and our drinks as well. I can say she is the best HDL staff I’ve ever encountered! 5 stars! ?
I had a wonderful experience here with my two friends. The server who attended to us was a really lovely lady. I am writing this review just to show our appreciation towards her. We didn't get her name unfortunately, we were there from 11am to 1pm and seated at table 11.
My family visited the restaurant to celebrate my birthday and it did not fail us. The delicious hotpot and super attentive service had won us over again. Me, the birthday gal, got treated with a heart-warming birthday sing-along and a nice birthday cake & fruit platter. We were especially pleased with our table attendant Ms Jojo who made sure we've enjoyed ourselves and warmly accepted our many requests to take pictures... *guilty* thank you once again !
Frequently Asked Questions (FAQs)
What are the opening and closing hours of Haidilao IMM?
Haidilao IMM is open from 11am to 11pm daily.
What is the dress code at Haidilao IMM?
There is no dress code at Haidilao IMM. However, it is recommended to dress in casual attire.
Do I need to make a reservation to eat at Haidilao IMM?
It is recommended to make a reservation to eat at Haidilao IMM, especially during peak hours. You can make a reservation online or by calling the restaurant.
Is there a vegetarian menu available at Haidilao IMM Singapore?
Yes, Haidilao IMM Singapore has a vegetarian menu that includes a variety of dishes, such as the vegetable hot pot and the tofu dumplings.
Conclusion
Haidilao IMM is a great place to enjoy a delicious and affordable hot pot meal. The restaurant has a wide variety of food and amenities to choose from, and it is a popular spot for both families and groups of friends.