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If you are looking for a delicious and luxurious hot pot experience in the heart of Orchard, Haidilao IMM Singapore is the perfect place for you. Haidilao IMM Singapore offers a wide variety of hot pot dishes, including a variety of meats, seafood, vegetables, and noodles. The staff at Haidilao IMM Singapore are known for their friendly and attentive service.
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Haidilao Singapore IMM has a seating capacity of 300 people alike Yakiniku Like.
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Some of the most popular menu items at Haidilao IMM include:
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This is the signature hot pot broth at Haidilao, and it is made with a blend of chili peppers, spices, and herbs.
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Haidilao is known for its delicious hot pot, which comes with a variety of meats, seafood, vegetables, and noodles. Diners can choose their own ingredients and customize their dipping sauce.
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Haidilao also offers a variety of snacks, such as dumplings, spring rolls, and skewers.
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Haidilao’s desserts are also popular, such as the ice cream mochi and the mango pudding.
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Address:
2 Jurong East Street 21, #03-01 IMM, Singapore 609601
Business Hours:
Monday To Sunday (10:30 AM – 6:00 AM)
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When we tried checking with the staff if they could arrange a bigger table for us, instead of being apologetic for such an embarrassed situation since my guest has arrive, she was trying to downplay the situation by asking if we had a made reservation yesterday.
When I probed her to ask if this is acceptable, she even agreed to the fact that there are 10 people squeezing in a table like it’s the norms (FYI. Booking was made 2 weeks ago, I can totally accept the fact that if we walk in), and even suggested us to open 2 table instead. In my opinion, her service was really such a turn off to the whole meal. If it’s not because of my guest that was with us, I would have walk out of the shop for such a premium hotpot place, with such a poor service.
The manager then came into the picture by trying to inform us that she have tried calling us yesterday but were unable to get through, instead of pursuing further by dropping a message to confirm the reservation like BITP, they just let it go. After our work has ended, we tried returning the call to confirm the reservation but were unable to get through, only after 4th attempts then we managed to get through.
When we confirm the reservation, we were not being informed that there are no VIP room & no suggestions were given to separate into 2 tables instead. Lack of basic courtesy to inform customer.
If you have provided us a notice prior to our visit, we would totally understand as it is PH.
Manager immediately offer a 30% voucher on the spot trying to mediate the situation but to me, it is a basic courtesy to inform customer and yet your staff lacks of customer service training. Please relook into your reservation process to prevent the next angry customer.
It is definitely not my first time patronising IMM branch, in fact when they were one of the pioneer branch, our visit there is always a pleasant experience.
The food is no longer as great, especially the pork belly slices, I have never eaten any even smellier pork than this. The condiment section so freaking dirty. Sauce everywhere. What is the point if you are paying so much but is not even worth going anymore.
We takeaway the soup back home, just make your own comparison.
HDL staff, just scoop and dumps everything in a container in front of you, and while scooping the oil and soup just drips every where. I mean if you are bad at scooping bring it to the kitchen. Not only that the outer layer of the container is coated with oil, lady seen it just proceed to pack it up, cant even bother to wipe it. She just packs it up? I am a little taken aback. Please refer to the photo
Just go other steamboat store like BitP. They still cling wrap it for you and top up the soup for takeaway!
2 person amount spend was $160, service ain't like last time, friendly on the ball, ready to serve.
I am sure if HDL keeps it up w such standards i am sure they will close down in no time. Or did HDL did you over worked your staff till they cannot give you a Shay or 2?
Sat at table 52,53, or 56 made payment at 9:45pm. 2pax. 21/1/2024
Ice cold porridge. Kids running and screaming on top of their lungs (non stop thruout my dinner). And forever I owe her a living attitude from manager Carmen. Oh ya, and the scammer 花胶broth. Charged 24$ for 1/4 pot. Then refill e soup with normal chicken broth. Asked why refill with chicken broth instead of 花胶broth. The service staff: 你要花胶要通知我们。funny right? It's beyond terrible.
The service staffs are friendly sincerely yet not overly. Speedy service yet non sloppy. It's a 5 stars for neighbourhood haidilao standard and we loved the service much more than that of Vivocity and Orchard.
They have a spacious wait area. Comfortable interior seats and cosy decorations. Condiments counter were promptly topped up to cater to the busy lunch crowd.
What makes this haidilao our favorite now is the strong aircon. Hotpot is most enjoyable in cold temperature and this is perfect for us.
Haidilao IMM is open from 11am to 11pm daily.
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There is no dress code at Haidilao IMM. However, it is recommended to dress in casual attire.
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It is recommended to make a reservation to eat at Haidilao IMM, especially during peak hours. You can make a reservation online or by calling the restaurant.
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Yes, Haidilao IMM Singapore has a vegetarian menu that includes a variety of dishes, such as the vegetable hot pot and the tofu dumplings.
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Haidilao IMM is a great place to enjoy a delicious and affordable hot pot meal. The restaurant has a wide variety of food and amenities to choose from, and it is a popular spot for both families and groups of friends.
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